Tracing Genres--Clay Spinuzzi
1/05/07--
Important ideas in Introduction
- sytem-centered design
- user as victim
- designer as hero
- current methodology--researcher/designer observes what user does; where he stumbles and "fixes" the problems, thus, saving the user and becoming the hero
- current methodology--researcher/designer observes how user innovates in order to "formalize" the changes/innovations which users make; researcher decides what makes something "better"